Effective Date: 14 June 2025
Company Name: SAFA LTD
At SAFA LTD, we are committed to ensuring customer satisfaction and complying with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. This Return and Refund Policy outlines your rights and our procedures in relation to returns and refunds.
1. Your Statutory Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you purchase an item online or over the phone, you have the right to cancel your order within 14 calendar days of receiving the goods, without needing to give any reason.
To exercise your right to cancel, you must notify us in writing at:
📧 Email: safaltd6@gmail.com / safaphone42@gmail.com
📞 Phone: +44-739-757-3000
You must return the goods within 14 days of informing us of your intention to cancel.
2. Eligibility for Return
Returned items must meet the following conditions:
- Be in unused, original condition
- Include original packaging and accessories (e.g., cables, manuals)
- Be accompanied by proof of purchase (invoice or receipt)
- Be returned within 14 days of cancellation notice
3. Non-Returnable Items
We regret that the following items cannot be returned unless faulty or not as described:
- Electronic devices (such as laptops, tablets, mobile phones) that have been unsealed, used, or registered
- Made-to-order or custom-sized carpets and rugs
- Opened hygiene-sensitive products (e.g., earphones, grooming devices) Digital downloads or software licenses
- If an item is returned in breach of these rules, we reserve the right to decline the refund or offer only a partial refund.
4. Faulty or Damaged Goods
Under the Consumer Rights Act 2015, you have the right to return items that are:
- Faulty
- Not as described
- Unfit for purpose
If your product is faulty or damaged upon delivery, please contact us within 48 hours and provide supporting evidence (e.g., photos or videos). We will offer a replacement, repair, or full refund.
5. Return Shipping Costs
- If the return is due to our error (e.g., defective or incorrect item), we will cover return shipping.
- If the return is due to change of mind, the customer is responsible for return postage.
- We recommend using a tracked and insured courier, as we are not liable for goods lost or damaged in transit.
6. Refunds
Once we have received and inspected the returned item:
- If approved, refunds will be processed to your original payment method within 7–10 business days
- Initial delivery charges are non-refundable unless the return is due to our error
- You will receive a confirmation email once the refund has been issued
7. Contact Details
For any return, refund or warranty inquiries, please contact us at:
SAFA LTD
📧 Email: safaltd6@gmail.com / safaphone42@gmail.com
📞 Phone: +44-739-757-3000
8. Your Legal Rights
This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.